Terms of Service Agreement

The following is the Member Agreement between the sponsoring organization (“We and Us”) and the person who has enrolled in the Turnkey ID Solutions program (“You”). All persons subscribing, “Member,” agree to be bound by these terms of Membership and are urged to read them carefully. If you have any questions regarding your Membership, you may contact our customer service center 24 hours a day at the toll-free number (844) 796-8491 which is listed on the turnkeyidsolutions.com website.

Membership benefits

As a Member, you have access to the Prevention, Protection, Monitoring and Restoration services as part of the TurnKey ID Solutions program

All listed or quoted prices are current prices only and are subject to change without notice.

Membership terms

Your membership is effective immediately upon enrollment by you and shall continue until terminated by you at any time by calling us at the toll-free number (844) 796-8491 or by emailing us at: [email protected] Unless you notify us that you wish to cancel your membership by following the instructions under Membership Terms, your Membership will be renewed automatically and you will be billed the then-effective Membership fee which will appear on your statement.

Payment of membership fee

The payment of your Membership fee is made automatically by a charge to the specified billing vehicle authorized by you. You may cancel your membership within 30 calendar days of joining and be entitled to a 100% Refund of all membership fees for services or benefits received under this program. If We are unable to bill the Membership fee to your specified billing vehicle at any time, we reserve the right to terminate your Membership without notification.

Renewal of membership

Unless you notify us that you wish to cancel your Membership by following the instructions above, your Membership will be renewed automatically and you will be billed the then-effective Membership fee which will appear on your statement. We reserve the right to increase or decrease the membership fee, or add new fees and charges, from time to time. You agree that unless You cancel your membership prior to the effective date of the membership fee increase, you will be charged the new applicable periodic membership fee on each anniversary date after the effective date of such change, and You authorize Us to charge the new applicable periodic membership Fee to your Payment Source. You are solely responsible for any and all fees charged to your Payment Source by the issuer, bank, or financial institution including, but not limited to, membership, processing, shipping and handling, overdraft, insufficient funds and over-the-credit-limit fees, in each case to the extent applicable.

Termination of Membership

You may terminate this membership agreement and your membership at any time by calling us at the toll-free number listed (844) 796-8491 or by emailing us at: [email protected] or by notifying us in writing at customer service, Pinnacle Benefits Services, LLC., 9116 Cypress Green Drive, Jacksonville, Florida 32256.

Your cancellation will be effective promptly upon the receipt of your cancellation request. Upon cancellation, you will not owe any further membership fees and will not be entitled to a refund of past fees charged to your account. Depending upon the terms you agreed to, any enrollment, processing and/or trial period fees may not be refundable. Any other fees or charges incurred in connection with the program (including bank or overdraft charges) are your responsibility. We will terminate your membership if it is not used in accordance with this membership agreement or you have not properly enrolled in the program. In such a case, we reserve the right to: (1) not refund membership fees (including, without limitation, any enrollment or processing fees, shipping and handling charges and other fees, in each case to the extent applicable) paid by you and/or (2) not fulfill any pending confidential orders for benefits purchased prior to cancellation of the membership. We reserve the right to terminate your membership at any time for any other reason. A member is prohibited from re-enrolling in the program for twelve (12) months following cancellation.

Use of membership

Your Membership is non-assignable and non-transferable. You agree that the Family Plan includes only you, and your immediate family members.  The term “Immediate Family” shall be defined as you, the registered member, the members spouse or domestic partner, and up to 10 dependent children up to and including age 25 that reside at the members address or live on campus while attending school.

Benefits are not to be resold. You shall be responsible for all use of your Membership and will promptly notify us if you become aware of any unauthorized use of your Membership.

Use of Software

  • Use only one copy of the Software per device key or license activation;
  • Copy the software onto the hard disk of your computer and make one copy of the Software for archival purposes;
  • Use the Software on a network, provided that you have paid for a licensed copy of the Software for each computer that can access the Software over that network.

Restrictions on use of Software

  • Copy the documentation that accompanies the Software;
  • Make any copies of all or part of the Software other than as expressly permitted in this Agreement;
  • Sublicense, rent or lease any portion of the Software or host the Software on your computer for others to use unless expressly licensed to do so;
  • Reverse engineer, decompile, disassemble, modify, translate, make any attempt to discover the source code of the Software or create derivative works from the Software; or
  • Use a previous version or copy of the Software after you have received a disk replacement set or an upgraded version as a replacement of the prior version. Upon upgrading the Software, all copies of the prior version must be destroyed.
  • Use of the Turnkey ID Solutions trademarks as part of a product name, trademark or business name without prior written approval from Pinnacle Benefits Services, LLC
  • Create, market or distribute add-ons or enhancements to the Software without the prior written consent of Pinnacle Benefits Services, LLC.
  • Copy any portion of the Turnkey ID Solutions product graphical user interface for incorporation into or use for any software or other product without the prior written consent of Pinnacle Benefits Services, LLC 

Product Support Services

  • Provided that Pinnacle Benefits Services, LLC expressly agrees and covenants in the user manual or in other associated documents such as printed materials that Pinnacle Benefits Services, LLC may provide you with certain product support services related to the Turnkey ID Solutions support service and subject to the policies and programs described in such documents.
  • Any add-on software codes provided by Pinnacle Benefits Services, LLC as a part of the support services (if any) shall be deemed to be a part of the Turnkey ID Solutions and be governed by the End-User License Agreement (“EULA”), unless separate terms are provided by Pinnacle Benefits Services, LLC
  • You express assent that Pinnacle Benefits Services, LLC  can use the technical information you provided (if any) for business purpose, including but not limited to product supporting and researching. At this time, Pinnacle Benefits Services, LLC will not mention you in an individual way, unless it is necessary to provide you with product support services. 

Replacing, Reworking and Upgrading

  • Pinnacle Benefits Services, LLC reserves the rights to replace, revise and upgrade Turnkey ID Solutions as well as the rights to charge fees for such new version (referring to the replaced edition, the revised edition or the upgraded edition, depending on the circumstances) of Turnkey ID Solutions by prior announcement to you (including without limitation to the client point of purchase, the Turnkey ID Solutions official website and the email address you provided) at any time. Due to special reasons (including but not limited to the reasons that the email address you provide is invalid, an email filtering or email blocking of your email, and etc.) which lead a failure of receiving any announcement sent by Pinnacle Benefits Services, LLC to your email box, Pinnacle Benefits Services, LLC does not incur any liability. The terms of the announcement mentioned above will come into effect on the effective day which stipulated in the announcement. If the announcement does not stipulate the effective day of the terms, it will come into effect on the day of sending or publishing the announcement.
  • You can choose (including automatically upgrade your setting) the new version Pinnacle Benefits Services, LLC provided to replace, revise and upgrade Turnkey ID Solutions. Please be aware and approve of the situation that after the release of new version, Pinnacle Benefits Services, LLC does not ensure the old version is still available. Pinnacle Benefits Services, LLC. reserves the rights to change or restrict some of the functions or effects of Turnkey ID Solutions due to the business development needs, you may assume the risk related to it.
  • Any replaced, revised and/or upgraded edition of Turnkey ID Solutions provided to you will be deemed as a part of Turnkey ID Solutions and shall be governed by the End User License Agreement (EULA), unless the EULA is replaced by another agreement attached to the replaced, revised and/or upgraded edition of Turnkey ID Solutions.
  • If Pinnacle Benefits Services, LLC provides a replaced, revised and/or upgraded edition of Turnkey ID Solutions: a) You shall not use the replaced, revised and/or upgraded edition of Turnkey ID Solutions until you fully agree with the replaced, revised and/or upgraded edition of Turnkey ID Solutions and the new version of EULA attached (if any); and b) The license to the former edition shall be terminated. 

Copyright

  • You shall not remove any copyright mark from Turnkey ID Solutions meanwhile you shall make the copyright mark exactly as is on all the copies of Turnkey ID Solutions to duly announce Pinnacle Benefits Services, LLC Copyright.
  • Pinnacle Benefits Services, LLC owns the copyright of Turnkey ID Solutions (including but not limited to any image, picture, flash, video, record, music, word and add-program), printing material attached and any copies of Turnkey ID Solutions.
  • Copyright and any other rights for Turnkey ID Solutions and its documents are protected under the local and international Laws and treaties.
  • You shall not remove or destroy any copyright mark regarding Turnkey ID Solutions. You guarantee that you shall also copy this copyright declaration in all copies of Turnkey ID Solutions (whether in whole or part).
  • You agree to prevent any pirates of Turnkey ID Solutions and its documents.
  • You shall not copy the printing material attached to Turnkey ID Solutions. 

Disclaimer of liability

Turnkey ID Solutions and/or the sponsor, do not guarantee, nor are responsible for, the quality of products or services provided by any independent vendors. Turnkey ID Solutions and the sponsor are making no representations with respect to those matters. In the event any benefit is deemed unsatisfactory to the Member, the Member will look solely to the provider of the product or service for rectification. Accordingly, Turnkey ID Solutions and the sponsor make no warranty, expressed or implied, including but not limited to the warranty of merchantability or fitness for a particular purpose with respect to any of Membership Services or products obtained by a Member. All warranties, expressed or implied, are the responsibility of the manufacturer or independent vendor. Our liability shall not exceed your current Membership Fee and under no circumstances shall we be liable for incidental, consequential or exemplary damages. Turnkey ID Solutions may revoke, repossess, modify or cancel the services at any time. Use of the Membership is governed by the conditions set forth herein when issued and retained, and any use of this Membership constitutes acceptance thereof.

Entire agreement

This Agreement contains all of the terms and conditions of Membership and no representations, inducements, promises or agreements concerning the Membership not included in this agreement shall be effective or enforceable. If any of the terms of this Agreement shall become invalid or unenforceable, the remaining terms shall not be effected.

Acknowledge and Agree

  • You will comply with all of the terms and conditions of this Agreement.
  • Any violation by you of this Agreement will cause Pinnacle Benefits Services, LLC irreparable harm entitling Pinnacle Benefits Services, LLC to immediate and permanent injunctive relief in addition to all other available remedies.
  • The Turnkey ID Solutions software is provided to you by us under a license from Pinnacle Benefits Services, LLC
  • Any claim or dispute relating to this Agreement must be brought in the appropriate state or federal court located in the State of Florida. You agree to the assertion of personal jurisdiction over you by the State of Florida and the Florida courts, and you waive the right to challenge personal jurisdiction.
  • You have had a complete opportunity to review and understand this Agreement before installing the Software. Governing Law

This membership agreement and the terms of membership shall be governed and construed in accordance with the laws of the state of Florida, without giving effect to the choice of law provisions thereof.

Availability Restrictions

Although the Prevention (keystroke encryption) portion of the TurnKey ID Solutions is available to residents of the contiguous United States, the Protection & Monitoring and Restoration portion of the TurnKey ID Solutions is NOT available in: Iowa, Minnesota, Wisconsin, Maine, Vermont and Utah.

Export Controls

The Software and the underlying information and technology may not be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Afghanistan, Cuba, Iraq, Libya, Yugoslavia, North Korea, Iran, Syria or any other country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders.  By using the Software, you agree to the foregoing and you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list, and that you will otherwise comply with all applicable export control laws.

Consent to Electronic Communications

You consent to receive communications from us about your membership electronically, either by e-mail or by notices posted on the Program Website, as determined by us in our sole discretion. You agree that any requirement that a notice, disclosure, agreement, or other communication be sent to You by us in writing is satisfied by such electronic communication. You agree that we may send You e-mails which include notices about your membership as well as information pertaining to the program and services, such as featured products/services or new offerings. You agree that this information is part of your membership with us.

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